Shipping policy

At CONNOR HUGHES, we are committed to providing fast, secure, and transparent global shipping services for all customers worldwide. Below is our detailed shipping policy to help you shop with confidence.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to process your orders efficiently to minimize waiting time and ensure you receive your purchases as quickly as possible. Please note that weekends and local public holidays are not included in processing days.

2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions around the world. Our standard international shipping normally takes 7–14 business days for delivery. The actual delivery time may slightly vary depending on destination country, local logistics efficiency, and peak shipping seasons. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.

3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order’s total weight, size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges, ensuring full pricing transparency for every order.

4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We recommend all customers check their local import regulations and relevant tariff standards before placing an order to avoid unexpected extra costs or delivery delays.

5. Packaging & Shipping Protection
To ensure your items remain intact during international transit, we adopt high-strength, shockproof, and durable packaging materials for all orders, effectively protecting products from extrusion, collision, and damage during long-distance transportation.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose this service for extra protection and enjoy a more worry-free shopping experience.

6. Delivery Inspection & After-Sales Support
We kindly suggest you inspect the outer packaging carefully upon receiving your package. If you find obvious damage, leakage, or severe package deformation, please take clear photos as evidence, refuse to sign for the delivery, and contact our customer support team immediately.
If you discover any product defects, missing items, or quality issues after signing for the package, please contact us within 48 hours of delivery with detailed descriptions and photo evidence. Our team will verify your case promptly and arrange reasonable solutions including returns, exchanges, or compensation according to our store policy.

7. Customer Service Support
If you have any questions regarding order shipping, delivery status, customs clearance, or logistics issues, our professional customer support team is always ready to help. Feel free to contact us via email or phone anytime, and we will provide you with a prompt and effective solution.

Thank you for shopping with CONNOR HUGHES!
We keep optimizing our logistics and shipping services to bring you a faster, safer, and more reliable global shopping experience.